We want you to have the best possible experience with us at Neuro Float. Kindly note that by making use of our facilities you expressly agree to the following terms and conditions.

 

Neuro Float shall not be held responsible for any claim or damage arising or suffered, either directly or indirectly, while on these premises, in any manner whatsoever. This exclusion of liability applies to all claims regardless of whether for theft, personal harm, injury or death, or for damage, loss or destruction of property and shall apply whether arising from gross negligence or any other cause whatsoever. The foregoing shall limit and/or exempt any loss attributable to the gross negligence or wilful conduct of the Landlord or any person acting for or under the Landlord’s control. The terms of this notice are severable. Should any legislation restrict or prohibit the effect of parts of this notice, such restriction or prohibition shall not invalidate the balance of this notice. By entering our premises you do so at your own risk and further acknowledge to have accepted these terms.

FIRST-TIME FLOATERS

Bring along a hairbrush and a change of comfortable clothes for after your floatation therapy.

Neuro Float will provide a private float room, shower, a towel, organic shampoo and earplugs.

Facilities

Use of the facilities is done at each individual’s own risk. These facilities make use of water and as a result the floatation facility and surrounding area may at times be wet. All interaction with this facility is done at your own risk and in doing so you acknowledge that you are aware of the risks which may stem from a wet open area, including but not limited to the risk of slipping on the surface.
 

We ensure that the facility is cleaned and prepped: fresh towels are provided, the floatation pod is filtered and the room is sanitised between each session in accordance with the Floatation Tank Association Standards. However, Neuro Float shall not be held responsible for any claim or damage arising or suffered, either directly or indirectly, while on these premises, in any manner whatsoever.

Fees

Fees vary based on the desired service package. We require payment at the time of service or electronic transfer before the float session.

Cancellation Policy

Scheduled sessions may be cancelled up to 24 hours in advance without penalty; should cancellation occur at any time less than 24 hours prior to the scheduled session you shall remain liable for the scheduled fee.

Shower Policy

Floaters have 5 minutes to rinse off before their float sessions and up to 10 minutes to shower and exit the float room after their session. This is in addition to your 60 minute float time.

 

BY MAKING YOUR BOOKING, YOU CONFIRM THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS AND CONDITIONS AND WILL ADHERE TO THESE POLICIES:

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1. I understand that I cannot use the float pod if I am under the influence of alcohol or illegal drugs.

2. If I have a history of heart disease or blackouts, I understand that I need written consent from my physician to use the float pod.

3. I do not suffer from uncontrolled seizures or epilepsy.

4. I do not have any communicable or infectious diseases, illnesses, or skin disorders.

5. I do not have a condition, and I am not medicated in any manner, which may be adversely affected by deep relaxation and/or immersion in a magnesium sulphate (Epsom salt) water solution.

6. If I have diabetes, high or low blood pressure, etc. I am on medication and monitored by a physician so that I can safely use the float pod.

7. I do not have a kidney disease.

8. I understand that Neuro Float cannot provide medical treatment.

9. In the event I experience a medical emergency, I hereby authorise Neuro Float to call emergency medical staff and/or my emergency contact on my behalf.

10. I understand that if I contaminate the water in the float pod in any way (i.e. hair colour, spray tan, body fluids, etc.) I will be held financially liable for the draining and replacement of the water, Epsom salt and special cleaning services.

11. I understand that the violation of any of these rules that results in contamination of the float pod water may result in a salt replacement fee of approximately (but not limited to) R3 500.

12. If I am pregnant, I have consulted with and have permission from my physician to use the float pod.

13. I understand that using a tanning bed or shaving within 24 hours of my float session may cause skin irritation.

14. Before entering the float pod, I will shower properly to remove natural body oils and skin and hair products.

15. After exiting the Float Pod, I will shower properly to rinse the salt from my hair and body.

16. I am choosing to use floatation therapy of my own free will and will not hold the owner/operator or Neuro Float liable for any injury during a session or while on the premises.

17. Based on the Neuro Float Crew’s interactions with me, if they deem that I am not in the right state of mind to float, they reserve the right to refuse service without charge.